Free Shipping on qualified orders over $50!
Looking to start a return?
Call us at [Contact No.] or send us an email at [Contact Mail] with your Order Number and let us know about the reason for return. Our Experience Makers will provide a response in no longer than 24 hours after receiving the return request.
As part of our commitment to our customers, Albarnia offers an easy and hassle-free returns process. In order to return your purchase, simply follow these steps. If you require further assistance, please contact our Experience Makers.
Table of Contents
24hrs response
We respond to your inquiries as quickly as we can.
Excellent Customer Service
Our Experience Makers team will assist you throughout the entire process.
Within 30 days
Start your return process within 30 days of delivery to simplify the process.
What’s our return policy?
We strive to ensure a hassle-free return and refund process. To initiate a return or request a refund, please do so within 30 days of the item’s delivery. Our goal is to simplify this process for your convenience. Refund amounts are subject to our Restocking Fee Policy, detailed below. Once we receive and inspect the returned item in our warehouse, the refund will be promptly applied to your account.
Standard Returns:
We welcome standard returns for most merchandise. Please refer to the list below for items that are excluded from our return policy. For products eligible for return, please ensure they meet the following criteria:
- Condition:Â Items must be new, unused, unopened, and in their original, unaltered packaging.
- Timeframe:Â Returns must be initiated within 30 days of receipt.
This ensures that returned products align with our quality standards and enables us to provide you with efficient service. If you have any questions or concerns regarding the return process, feel free to contact our customer service team for assistance.
Non-Returnable Items:
• Grocery and Food Items.
• Pet Food.
• Hazardous materials (Hazmat).
• Pillows.
• Products with shelf life/ expiration dates.
• Products with engines. (Generators and power equipment)
• Outdoor Equipment and Power Tools.
• Outdoor Living and furniture.
• Heaters and cooling supplies.
• Special Orders (Commercial Orders for Vendor Negotiated Discounts).
• BBQ grills.
• Oversize items.
• Items including over 50lbs.
• Items that require special delivery (LTL shipments).
How to Qualify for a Return:
To ensure a smooth return process, please review the following criteria to qualify for a general return:
- Condition: The item(s) must be in resellable condition.
- Defects: Items must be free from scratches and/or defects.
- Installation: Items must not have been installed.
- Packaging: The item must be in the original manufacturer’s box and packaging, free of any writing.
- Sealed Packaging: The original manufacturer’s box must be unaltered, unopened, and completely sealed.
- Completeness: The item must not be missing pieces.
- Clearance Items: Clearance, liquidation, or closeout items are not eligible for return.
- Cost Consideration: Voluntary returns may incur a cost to the customer, depending on the size and type of the product.
To ensure the item arrives at our distribution center in saleable condition, please repackage it exactly as it was delivered. Include the original packing slip, a blank warranty card, manuals, and accessories with the return package.
For tracking purposes, we recommend obtaining a tracking number from the carrier when returning a package. If a package is refused, undeliverable, or marked as unclaimed, it will be refunded upon receipt at our distribution center. We aim to process returned items promptly and refund your payment method within the next 7 business days.
For any further assistance with the return process, please contact our customer service team at Customerservice@albarnia.com. Our dedicated Experience Makers will be happy to assist you.
We value your satisfaction, and if you are unhappy with your order, please reach out to our team. We are committed to doing our best to turn your experience around!
Restocking Fee Policy:
We want to ensure transparency and fairness in our return process. Refunds will be processed upon the completion of the inspection of the returned item in our warehouse. The amount of the refund is subject to our Restocking Fee Policy, outlined below. Please be aware that shipping fees are non-refundable.
No Restocking Fees & Full Refund:
- If you change your mind about your purchase and return the item in its original condition (unopened).
35% Refund of the Item’s Price:
- If you change your mind about your purchase and return the item opened with a damaged box.
50% Refund of the Item’s Price:
- If you change your mind about your purchase and return the item with visible signs of use, defects, damage, leaking liquids, or if the item is busted or broken.
We believe in providing a fair return experience for our customers. The restocking fee is applied based on the condition of the returned item to cover inspection, repackaging, and potential resale challenges. It’s important to review the conditions mentioned above to understand the applicable fees.
If you have any questions or concerns regarding the Restocking Fee Policy, please don’t hesitate to reach out to our customer service team at Customerservice@albarnia.com. We are here to assist you and ensure that your return experience meets your expectations.
International Returns:
We value our global customers and are pleased to accept returns for purchases made outside the United States. Whether you’re in Europe, North America, Dubai, Australia, or any other region where we operate, our commitment to your satisfaction remains steadfast.
To initiate an international return, please ensure that the following conditions are met:
- Condition: The item(s) must be in new, unused, unopened, and in their original and unaltered packaging.
- Timeframe: Returns must be initiated within 30 days of receipt.
Upon meeting these conditions, a refund will be issued for the returned item(s). We understand that the return process for international orders may have unique challenges, and we appreciate your cooperation in ensuring the items are in the specified condition.
For your convenience, please contact our customer service team at Customerservice@albarnia.com to initiate an international return. Our team will provide guidance on the return process and assist you throughout to ensure a seamless experience.
We understand the importance of customer satisfaction, regardless of your location, and we are dedicated to making your international return experience as straightforward as possible.
Frequently Asked Questions
Albarnia gives you a 30-day time frame after receiving your order to begin a return process.
Just about all items are eligible for returns within the stated time frame for a refund or for a replacement order, items conditions must be:
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• Must be in resalable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging and be free of writing.
• Must not be missing pieces
• Must not be clearance/liquidations/closeout
A restocking fee is a percentage of the item’s price; depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee.
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Full refund and no restocking fees
• If you change your mind about your purchase and you return the item in its original condition (unopened)
• If you change your mind about your purchase and you return the item opened and damaged box.
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50% refund of the item’s price
• If you change your mind about your purchase and you return the item with visible signs of use, defective, damaged, leaking liquids, busted or broken.
Please send us a picture of how the product was received to our email address: customerservice@albarnia.com. Based on this information, we will assess the damage and get back to you as soon as possible with the most effective resolution.
We have you covered, you will be able to automatically apply for a replacement order or a refund. (Within 30 days of receiving)
Contact Us:
For assistance, send an email to customerservice@albarnia.com.
Email Instructions: a. In the subject line, include your Order # for swift assistance.
b. In the body of the email, kindly provide the reason for your return.
Prompt Response:
Our dedicated Customer Service Representatives are here to assist you.
Expect a comprehensive response within 24 hours of submitting your return request.
We recommend using the box the shipment was sent in originally. If you’re using the return label that we provided, print the label, attach it to the outside of the shipment box, and drop it off at our carriers nearest location.
Order cancellations are permitted within 2 hours after receiving your order confirmation email. After this window, cancellations are no longer possible, and the order will proceed to shipment. If you decide to cancel your purchase within the allowed time frame, you can do so through your account profile or by contacting one of our dedicated Customer Service Representatives during business hours.
Your order will be refunded once it is received back at our distribution center.
We will process returned items and refund your payment method within 24-48 hours of receipt.
For any assistance, please contact us at customerservice@albarnia.com. We are committed to ensuring that your orders are processed swiftly and efficiently worldwide.
Due to compliance with varying tax laws across different regions, we regret to inform you that we are unable to modify the delivery address once your order has been placed. Please double-check your shipping information during the order placement process to ensure accurate and timely delivery.
To guarantee the prompt and timely delivery of your purchases worldwide, please verify the accuracy of your shipping address before confirming your order. Unfortunately, in adherence to the diverse tax regulations across regions, we are unable to modify the delivery address once an order has been placed. We appreciate your careful consideration during the order process for a smooth and efficient global shopping experience.
As our products may be dispatched from various warehouses, deliveries may occur at different times. Rest assured, tracking numbers will be provided for each package, and you can conveniently review them via email. If you require additional assistance locating your products, please contact us at customerservice@albarnia.com. We’re here to help!
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